BayState I.T. support for the growing enterprise

Systems Engineer

Employer: Bay State IT Inc.

Location: 535 Albany St. Suite 2A, Boston, MA 02118

Type: Full-Time Experienced

Required Hours: 40 hours per week

Required Education: Minimum of a Bachelor of Science Degree in Electrical Engineering, Computer Science, or a closely related field (foreign equivalent is acceptable).

Company Overview:

For nearly two decades, Bay State IT has reliably served our clients’ technology needs. Whether the client requires routine daily maintenance for hardware and network infrastructure, or a complex protection plan for intellectual property, Bay State IT professionals will deliver prompt and thorough solutions—on site or remotely.

We are a Boston-based company with in-depth experience and global reach. Our highly skilled technicians work effectively and efficiently to resolve technology challenges—on time and within a budget.

Job Description:

A full-time Systems Engineer is available immediately in the company’s office in Boston, Massachusetts. This position will report to Sean Sanker Sr., President.

Job Duties are as follows:

  • Providing direct IT support (including remote support) for the daily operations of various sized company clients;
  • Providing support for company client executives, desktop productivity tools, core application support, remote access and mobile computing;
  • Quickly diagnosing hardware, software, or operator problems and recommending corrective action;
  • Deploying, supporting and administering IT technologies such as: G Suite for Business, Office 365 for Business, CrashPlans Enterprise, ESXi Servers and VMs, Print Servers, File Servers, Domain Controllers, Egnyte, Symantec Cloud Endpoint Protection, Rackspace for Exchange, Audio/Video, Video Conferencing, Adobe Creative Cloud, GraphPad Prism, Slack, VoiP Phone Systems, Datto, QuickBooks, Ruckus WAP, Cisco Meraki WAP, ClickShare, Bluebeam PDF, Bluejeans, etc.;
  • Assembling, installing, upgrading and configuring new desktop computing resources, including hardware, software and applications in a Microsoft/Apple environment;
  • Analyzing user computing needs and recommending solutions;
  • Assisting in the management of projects;
  • Assisting in network and server solution implementations;
  • Ensuring clients are supported in a knowledgeable, accurate and friendly manner;
  • Establishing technology for new users based on business status and employment needs and maintaining documentation, analyzing user computing needs and recommend solutions;
  • Maintaining technology documentation, create and update records, SOP, and documents as needed;
  • Maintaining technology requirements for each client including upgrades to software or evaluating the appropriate patches required to keep each system functioning at peak efficiency;
  • Retaining working knowledge of evolving industry standards to ensure clients have the latest versions of software and hardware available;
  • Fostering a working relationship with various vendors to assure compliance with corporate procedures and guidelines regarding quality of technology provided to client;
  • Providing supported site relocation, server room build out and upgrade, network patching and documentation.

In addition to the Educational requirement noted above, this position requires a minimum of 2 years of professional experience in information technology. Experience and knowledge must include:

  • A minimum of 2 years of demonstrated hands-on experience in network maintenance, including troubleshooting and solving issues, conducting network traffic analyses, training individuals on how to access and use network, testing network capabilities, and recommending ways to improve the platform;
  • A minimum of 2 years of demonstrated experience handling network security;
  • A minimum of 1 year of demonstrated experience designing and establishing network infrastructure;
  • Advanced knowledge of wireless communication;
  • Advanced knowledge of digital signal processing;
  • Advanced knowledge of Microsoft Office;
  • Advanced knowledge of C/C++ language;
  • Advanced knowledge of MATLAB, Protel, Altium Designer, Linux Systems, and Network Protocol; and
  • Advanced knowledge of AD, DHCP, DNS.

To apply please email resume to: